Order information & modification
Modifying or Canceling Orders
Isabel Pierre is committed to provide an excellent customer service. After placing an order online, it is only possible to modify or cancel the purchase 24 hours after placing the order. Every modification or canceling request more than 24 hour will be subjected to a fee.
Accordingly, you can call our customer service via our toll-free phone number at +32491932287, email, live chat and WhatsApp chat.
Shipping & Delivery
Isabel Pierre is proud to offer free shipping Worldwide. For your protection, Isabel Pierre insures all the products for their full value.
We make the utmost efforts to deliver the item as soon as possible; however, the time will vary depending on the different item ordered.
Once your payment is validated, you will receive an order confirmation email with your order number, order details and your estimated delivery time, between 5 to 14 working days. At that point, Isabel Pierre’s team will ensure that your jewel are handled and wrapped with the utmost care and quality control.
Following that, you will receive a shipping confirmation email from the carrier, which will include a link to track your order.
*We offer rush delivery on selected items.
*Isabel Pierre is not responsible for any unanticipated delays beyond its control.
Return & Exchanges
At Isabel Pierre, there is a free return policy. Returns must be made by the carrier.
HOW TO RETURN AN ORDER?
1 EMAIL ISABEL PIERRE
If you would like to return an order, you must notify Isabel Pierre via our email ______ within 14 business days after receiving your order.
11 PACK YOUR ORDER
Please note that all returns and exchanges must include all original packing and materials. You then will be contact by our carrier that will pick up your order package directly from the address mentioned in your order.
111 RUFUND PROCESS
Once received by our team, your return will be processed within 14 business days, directly back to the original payment method. An email confirmation will send once your refund approved.